RAVING FANS

RELIANCE

We are new on the system and are still learning where to find everything. Between that and just starting to review all the reports that show what is getting ready to be added, we have had to reach out with questions, as well as to send in copies of insurance for members that are about to have force-placed insurance added. Tiffany has worked her magic to input those for us manually to ensure force-placed insurance doesn't get unnecessarily added. We are most appreciative of her time and patience!!!
- Ken Armstrong, CEO

Community west

You guys are STUPENDOUS at service! it is night and day from our experience with Allied. We could not be happier!
-Jennifer Rauschenberger, Collections Manager

tlc community cu

I have worked with ISI since 2014 and any and all staff I have ever interacted with, from the top down, has always been knowledgeable and professional. They were a great improvement from our prior provider and it has been a wonderful partnership for TLC. If I'm being honest, they are the easiest vendor I have ever worked with. If you have a question, ask and they will be on top of it. They are very helpful and responsive.
- Alycia Nichols, AVP

Mainstreet cu

We have seen a dramatic increase in service levels since making the switch from our previous vendor. The greatest benefit from using ISI is the reduction in false policy placements. This has resulted in fewer member complaints and less staff involvement trying to resolve the issue.
-Bob Mayes, CEO

City CU

I just had the most pleasant experience I could have ever imagined with your business. Let me tell you what I got when someone picked up the phone… I GOT APRIL!!! Do you know what a gift you have in that wonderful human being working at your company? I could hear her smiling while talking to her. That is beyond a rarity these days. She was attentive, beyond competent, patient, concerned and just plain old fun. She could turn any Grinch into a smiling festive creation with her positive, let’s get it done, attitude. I even called her back and she remembered my name…
-Borrower

Education cu

"I just want to tell you how thankful I am for Julie today!! She went above and beyond for me by expediting and handling an issue with my insurance not getting the proper documents sent in. She was kind, professional, and turned my stressful day around! Thank you for going the extra mile to help me Julie!"
- Borrower

Horizon CU

We have had a good experience with the ISI program and have appreciated everything that has been brought to the table. The direct and open line of communication is beneficial for our Credit Union and our members. The program is very user friendly.
-Maria Myers, Loan Officer

NAE FCU

I love working with ISI. You and your team bend over backwards for NAE and we are all truly grateful!!! You guys are awesome!!!! Thank you all for everything you do for NAE!
-Jamie Fowler, Collection Manager

US COMMUNITY CU

Thanks for everything you do. It is great working with people who are willing to step up and do the right thing for our members.
-Ben Johnson, President/CEO

Lennox EmplOyee CU

Going with ISI has been one of the best decisions that we could have made for the credit union and its members. The service levels and care have skyrocketed from our previous vendor. Our staff appreciates the help and open communications that the whole ISI teams gives to them on an ongoing basis.
-Carl Mundth, CEO

Shell fcu

My husband and I have separate car loans with you. We have changed insurance companies and somehow notification was not sent to you with the updated coverage. I have been working with Julie to try and get this information to you which included several different Texts to research the information was received and that everything that you needed was there. She has been nothing but prompt, professional and very kind. I just wanted to take a moment to let you know that she is clearly an asset to your team. Please thank her again for all the help she provided me.
-Borrower

iowa heartland cu

The conversion to ISI from our previous provider went very well. Everyone who was involved from ISI was very helpful while working with my staff and I to complete the process and they continue to do so today.
-Cindy Stephenson, CEO

cOMMUNITY WEST CU

I have been very happy with the service that Jennifer has given me on our CPI issues. She is prompt and helpful when I ask for help. I couldn't ask for more.
-Nancy Moyer, MSR

krd fcu

The KRD team would like say thank you. Not only have you reduced our work load, you have also improved our reputation with our Members and area businesses. Thank you again to you and your team.
-Sarah Renner, CEO

Knoxville law enforcement fcu

You are awesome to work with, and I feel you treat us the same as a larger financial institution.
-Audrey Skeen, CEO

Intergrity fcu

Mintha Miles, has been so helpful and gives excellent customer service! I am new to this company and she is very patient and kind and directs me on the right path to follow!
-Patricia McQuaide, Loan Dept. Manager

Beacon Community cu

Thank you, you guys are awesome to work with. =)
-Dan Howell, VP Lending

Omaha Police fcu

April is always a pleasure to work with, always looks out for us, and is helpful!
-Mary LeBlanc, Consumer Loan Officer

Assemblies of god cu

Thank you and your team for being such good partners and jumping in to find and resolve the problem once we were able to identify the issue. It is great to have responsive partners like ISI to work with. I appreciate all you do for AGCU.
-Jeff Birdsell, VP of Lending

Neighbors united fcu

The ISI process is much better. There was a lot of red tape with our prior provider that has been eliminated. It has been a really good experience!
-Travis Reynolds, Collection Manager