RAVING FANS

I am writing to wholeheartedly recommend ISI, with whom I have had the pleasure of doing

business with for 2 years. As a valued partner of Archer Credit Union, ISI has consistently

demonstrated exceptional service, support, and user-friendly solutions that have made our interactions seamless and efficient. I have been impressed by ISI's commitment to excellence, their responsive team, and the ease of use of their products/services. Their dedication to meeting our needs has been outstanding, and I have witnessed firsthand the positive impact they have had on our business operations. 

I am thrilled to endorse ISI and highly recommend them to anyone seeking a reliable and

customer-centric insurance company.

-Sarah Campa, VP of Consumer Mortgage Lending

I am writing to wholeheartedly recommend ISI, with whom I have had the pleasure of doing

business with for 2 years. As a valued partner of Archer Credit Union, ISI has consistently

demonstrated exceptional service, support, and user-friendly solutions that have made our interactions seamless and efficient. I have been impressed by ISI's commitment to excellence, their responsive team, and the ease of use of their products/services. Their dedication to meeting our needs has been outstanding, and I have witnessed firsthand the positive impact they have had on our business operations. 

I am thrilled to endorse ISI and highly recommend them to anyone seeking a reliable and

customer-centric insurance company.

-Sarah Campa, VP of Consumer Mortgage Lending

“ISI provides world class service in everything they do. Anytime we have questions, concerns, or just need a more complete explanation on something, I know I can call Tiffany and get everything resolved. She goes above and beyond on every call to ensure the success of the credit union. I would highly recommend ISI to anyone!”

-Mark McCracken, Lending Manager

"ISI has stood out as a leader in their industry during Signet's working relationship of 26 years. We believe ISI has the best to offer. The friendly staff provides excellent customer service, not only to us as credit union employees, but to our members as well. ISI takes the burden of tracking insurance, contracting insurance companies, members and mailing out letters from the credit union. Their working behind the scenes allows us to direct our focus to other areas. ISI keeps us in compliance with both our federal examiners and internal auditors"

-Margaret Driskill, Chief Lending

Officer

"I wanted to take a moment to let you know that the customer service we have experienced with ISI has been top notch. All of the ISI representatives have been extremely helpful, knowledgeable and prompt in resolving any problem that arises. We have also found the portal to be user friendly and we love the live chat feature! I have also found fewer member complaints with regards to coverage added to their loan in error. Keep up the great work!"

-Melissa Douglas, VP of Lending and Collections

"Julie was absolutely fantastic.  I called to figure out why my wife and I kept getting a letter about our insurance in the mail and she quickly realizes that our new policy was not connected to our account and solved the problem.  I was dreading calling because I figured that I would be transferred from department to department and get the run around.  It was the exact opposite. Julie was polite and solved the problem in minutes.  Great experience!"

-Borrower

"I know when I have a question on an Account, anything will be resolved with the staff of ISI."

-Ana Delgado, Collections

"April was absolutely amazing. Prompt, professional, and clear with all her responses. She made a stressful and confusing process very easy and clear while showing her wealth of knowledge. She worked with me through my issues and got them resolved in the best of her ability while giving me a clear timeline and what to expect."

-Borrower

"Thank you all so much for all of your support, and the amazing service you offer us. I truly love ISI and the team. It's one of my favorite vendors to work with. and I know you and your team are always there, promptly to help us! We had a call earlier this week with a focus group of other Credit Unions in the area and insurance came up. We all shared that most were clients of ISI. And we all agreed that you all provide us with such great service and support. It truly goes unmatched. Thank you for all you do!"

-Kelly Davis, VP of Lending

"Working with ISI is always a seamless process. Anytime I have any questions or concerns I can reach out by email or phone and my representative is always willing to help. I enjoy working with them and appreciate the partnership we have grown over the years. I would recommend their services to anyone needing assistance with insurance tracking and collateral protection."
-Blaire Bechtel, Lending Analyst

"You guys are STUPENDOUS at service! it is night and day from our experience with Allied. We could not be happier!"
-Jennifer Rauschenberger, Collections Manager

"We are new on the system and are still learning where to find everything. Between that and just starting to review all the reports that show what is getting ready to be added, we have had to reach out with questions, as well as to send in copies of insurance for members that are about to have force-placed insurance added. Tiffany has worked her magic to input those for us manually to ensure force-placed insurance doesn't get unnecessarily added. We are most appreciative of her time and patience!!!"
-Ken Armstrong, CEO

"I was floored when I saw my car note was going to double for August because your office had not received my insurance. April was patient and walked me through sending documents directly to her and how to get Shell FCU added as my lender on my dec page. Once she received the required documents, she was able to rush the refund to be processed for tomorrow. Hallelujah! This may be routine for your agents, but this would have been life altering for me. Yet April's sweet demeanor kept me calm so she could help me fix it. I'm a single mom and some months are hard... like not sure if I can afford my medication, hard. Doubling my note (that is on auto draft) would have been devastating for my budget - as in missing a mortgage payment devastating. April saved the day! She made it so I don't have to worry about crippling debt next month. April is a BLESSING!"
-Borrower

"I have worked with ISI since 2014 and any and all staff I have ever interacted with, from the top down, has always been knowledgeable and professional. They were a great improvement from our prior provider and it has been a wonderful partnership for TLC. If I'm being honest, they are the easiest vendor I have ever worked with. If you have a question, ask and they will be on top of it. They are very helpful and responsive. So appreciate the great service you all extend!"
-Alycia Nichols, AVP

"We have seen a dramatic increase in service levels since making the switch from our previous vendor. The greatest benefit from using ISI is the reduction in false policy placements. This has resulted in fewer member complaints and less staff involvement trying to resolve the issue."
-Bob Mayes, CEO

"I just want to tell you how thankful I am for Julie today!! She went above and beyond for me by expediting and handling an issue with my insurance not getting the proper documents sent in. She was kind, professional, and turned my stressful day around! Thank you for going the extra mile to help me Julie!"
-Borrower

"We have had a good experience with the ISI program and have appreciated everything that has been brought to the table. The direct and open line of communication is beneficial for our Credit Union and our members. The program is very user friendly."
-Maria Myers, Loan Officer

"Love this site! Everyone is so knowledgeable!!"
-Aimee Bach, MSR

"April was very courteous, easy to work and talk with. I would call her very knowledgeable and an excellent employee. April, keep up the good work."
-Ray Nelson

"I love working with ISI. You and your team bend over backwards for NAE and we are all truly grateful!!! You guys are awesome!!!! Thank you all for everything you do for NAE!"
-Jamie Fowler, Collection Manager

"Thanks for everything you do. It is great working with people who are willing to step up and do the right thing for our members."
-Ben Johnson, President/CEO

"Going with ISI has been one of the best decisions that we could have made for the credit union and its members. The service levels and care have skyrocketed from our previous vendor. Our staff appreciates the help and open communications that the whole ISI teams gives to them on an ongoing basis."
-Carl Mundth, CEO

"My husband and I have separate car loans with you. We have changed insurance companies and somehow notification was not sent to you with the updated coverage. I have been working with Julie to try and get this information to you which included several different Texts to research the information was received and that everything that you needed was there. She has been nothing but prompt, professional and very kind. I just wanted to take a moment to let you know that she is clearly an asset to your team. Please thank her again for all the help she provided me."
-Borrower

"The conversion to ISI from our previous provider went very well. Everyone who was involved from ISI was very helpful while working with my staff and I to complete the process and they continue to do so today."
-Cindy Stephenson, CEO

"I want to reiterate how much I am enjoying working with Tiffany, Danielle, and Ciera!"

-Mishia Krause, Special Assests Dept. Supervisor

"I have been very happy with the service that Jennifer has given me on our CPI issues. She is prompt and helpful when I ask for help. I couldn't ask for more."
-Nancy Moyer, MSR

"The KRD team would like say thank you. Not only have you reduced our work load, you have also improved our reputation with our Members and area businesses. Thank you again to you and your team."
-Sarah Renner, CEO

"ISI is a delight to work with, and I feel you treat us the same as a larger financial institution."
-Audrey Skeen, CEO

"I can confidently say, that after transitioning to ISI, our CPI experience has gotten better. Many times, one encounters great service during the sales process, but after the deal is closed, things change. It is my pleasure to let you know that we are still given world class service, and the attention to detail is truly second to none."
-Micheal Sferro, VP of Lending

"Mintha Miles has been so helpful and gives excellent customer service! I am new to this company and she is very patient and kind and directs me on the right path to follow!"
-Patricia McQuaide, Loan Dept. Manager

"Thank you, you guys are awesome to work with. =)"
-Dan Howell, VP Lending

"I want you all to know how much I appreciate the consistent great service!!!"
-Marcia Dixon, Collections

"Julie provided awesome service!"
-Janeta McClendon, MAC Representative

"I can speak for my entire team and whole heartedly agree. ISI is top notch. When it comes to questions, we get the answers and resolutions quickly. We tremendously appreciate you!"
-Aimee Slott, VP of Commercial Lending

"Shell Federal Credit Union converted its Collateral Protection Insurance coverage to ISI and am happy to say the conversion was very smooth, resulting in a successful transition. The management team and staff at ISI were very responsive throughout the process and continue to be post conversion."
-Lynnsey Locklear, VP

"April is always a pleasure to work with, always looks out for us, and is helpful!"
-Mary LeBlanc, Consumer Loan Officer

"The greatest benefit from using ISI has been a reduction in false policy placements. It's resulted in fewer member complaints and less staff involvement trying to resolve the issue. It's been a better overall experience for everyone involved."
-Bob Mayes, CEO

"Thank you and your team for being such good partners and jumping in to find and resolve the problem once we were able to identify the issue. It is great to have responsive partners like ISI to work with. I appreciate all you do for AGCU."
-Jeff Birdsell, VP of Lending

"Thank you, Taylor, for all you and your company have done. It is a pleasure working with you! You and your team are my favorite business partners :)"
-Erin Hill, Accounting

"On a scale of 1-10 (10 being the best) you and your company get a 10 from me. Rarely am I completely satisfied with stuff like this, but I am beyond satisfied with your communication, follow through, and overall attitude. Would not have been nearly as comfortable if it were not you."
-Borrower

"Your team is awesome!! :) Thank you for all you do for us!"
-Kelly Davis, Loan Supervisor

"April is always a pleasure to work with, always looks out for us, and is helpful!"
-Mary LeBlanc, Consumer Loan Officer

"Hey, I just wanted to say thank you again. You (and your whole team over there) are honestly great to us and it means a lot because not every vendor we deal with is always as helpful and caring as you all. So really truly, thank you."
-Nicholas Ackerman, Member Solutions Specialist

"We are impressed with the entire process. The conversion was smooth and professional. As a CEO, there are not any issues that have come across my desk. We are very happy."
-Sarah Rener, CEO

"Thanks for the quick follow-up on my confirmation request! -Top notch service!"
-Borrower

"April is so amazing! Always has the best attitude and so helpful!"
-Marie Parham, FSR

"Kaylen was nice and super helpful! Keep up the great work!"
-Jasmine Cornwall, MAC Representative

"Julie saved the day! I was demanding a receipt of my faxed declaration and when I realized the Julie was NOT Transtar FCU I sheepishly apologized for my aggressive fax coversheet and thanked Julie for talking me off the ledge. Y'all have a GREAT customer service team and I appreciate you for calming my nerves."
-Borrower

"I just got off the phone with a member’s wife and they thought they had full coverage on their vehicle. The reason for my email is because I cannot keep her compliment for myself when it was Tiffany that poked me to work on this. The member said she really appreciates my reaching out to her because they were paying a pretty penny for what they thought was full coverage. She could not thank me enough for getting ahold of her, but I explained it was your folks that let me know what the issue was. She was gushing about how wonderful you guys are as well."

-Mishia Krause, Special Assests Dept. Supervisor

"Tiffany is a pleasure to work with! She is always extremely helpful, very kind, and quick to respond. Great service!"
-Dawn Guyer, Consumer Lending Operations Specialist

"The ISI process is much better. There was a lot of red tape with our prior provider that has been eliminated. It has been a really good experience!"
-Travis Reynolds, Collection Manager

"I just have to say that Amanda has been nothing short of amazing! She is so easy to work with and quick to respond! Whenever I have an issue she is always there to walk me through it. We switched to ISI early this year, and it is the best decision I feel our company has made!"
-Alisha Lorenzo, Real Estate Loan Officer

"I just want to give a shout out to ISI for giving me such great service on Friday regarding one of our members. I made a request to have a CPI refunded due to an error on State Farm's behalf with member's insurance. ISI acted quickly on my request and was able to get the refund approved for our member! They were so kind to email me shortly afterwards to let me know the refund would be coming next week."
-Marchelle Butler, Lending Administration Specialist

"I asked Tiffany about a refund, and she was able to direct me to the prior carrier. She thought on her own and was able to take care of me without having to direct me to another phone call."
-Borrower

"I just wanted to say how awesome you all are... The skip claim you placed yesterday, the unit has already been located today. I want to thank you personally for all you do for us. I know you did not have to go above and beyond on these cases, but you did and we really appreciate it."
-Beth Caho, VP of Lending